Delivery options: Everything you need to know
Whether you’re ordering in advance or need products as quickly as possible, we’re here to help. See below for details about our flat-rate delivery options.
| Speed | Production + delivery | Price (ex. VAT) | Price (inc. VAT) |
|---|---|---|---|
| Rush | 2 business days | £9.99 | £11.99 |
| Express | 4 business days | £4.50 | £5.40 |
| Standard | 6 business days | £3.99 | £4.79 |
| Economy | 10 business days | £2.99 | £3.59 |
Orders received after 4pm GMT are calculated from the next business day. Please see below for additional important delivery information, including specific product exceptions and delivery to international locations.
International orders
We’re sorry but we cannot currently deliver your order internationally.
Product exceptions
Some products are not available in all delivery speeds.
For example, products in the following categories may only be available with Economy (10 business day) delivery:
- Clothing & Bags
- Promotional Products (pens, technology, and some other items)
- Heat-Changing Mugs
- Photo Books
If your order includes products with different delivery speeds, it can be split into separate deliveries. This avoids delaying products that you can receive sooner.
You’ll have a choice of delivery speeds, depending on which products are in your basket. For example, if some of your items are available for Rush delivery, you will be able to choose this option. You only need to select and pay for one speed.
Before you make the payment, we’ll show you how your order will be split and the estimated date that each product will be delivered to your address. This means you’ll know prior to purchase which products in your basket may arrive later than your chosen delivery speed.
Frequently asked questions
Q: Which carriers do you use?
A: This depends on the speed you select. We determine which carrier to use for your order based on a variety of factors, such as products purchased, delivery address, size/weight of the order and delivery speed selected. Some of our main carriers are DPD and Royal Mail.
Q: Do you deliver internationally? To which countries do you deliver?
A: No! We’re currently unable to deliver your order internationally.
We deliver exclusively within the United Kingdom.
Q: At what time will my order be delivered?
A: Normally all deliveries will be made within normal working hours from Monday to Friday. Obviously, bad weather and carrier delays can happen, but if your order doesn’t get there on time, you’re not satisfied – and neither are we. Contact us and we’ll make it right.
Q: My package was supposed to arrive today but I have not received it yet. What should I do?
A: Packages are delivered by 6pm in your time zone daily. If it is not yet 6pm you can view your tracking information in your Order History under My Account. You can also Contact us at any time and we’ll be glad to assist.